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About Us
Eden Hall Day Spa are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Eden Hall Day Spa Elston Village Newark Nottinghamshire NG23 5PG United Kingdom Phone: 01636 525555 Fax: 01636 525185 Email: info [at] edenhallspa [dot] co [dot] uk 844277411 |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa, Mastercard and Maestro. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. When confirmation of order is received, this is to indicate that we have received your order. |
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Shipping And Handling
Gift Vouchers and their associated literature will be sent 1st class post as standard. Spa Beauty products will be sent by recorded delivery at a cost of £ 4.00 [+ vat] per order for UK Mainland and £ 8.00 [+vat] for Europe or International orders. |
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Delivery Schedule
We endevour to send orders placed before 2pm NETQUOTEVAR:GMT within 48 hours of receipt of order. There may be some instances e.g. Christmas, Bank Holidays where this is not always possible. Eden Day Spa can accept no responsibility for the length of delivery time or non delivery of orders once goods are despatched. Delivery times are reliant on Royal Mail. |
| Back Orders On occasion when we are unable to fulfil your order request due to lack of available stock, mainly as a result of high demand, it is our policy to notify you to give you the option to allow us to back order your product(s) or cancel your transaction. |
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Our credit card transactions are handled using SSL connection to PROTX who provide 100% safe online shopping. They are not held in clear text on any web site. |
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Guarantee
Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on our website are accurate at the time of publishing. Images of the products shown on this website are for illustrative purposes only. Sometimes suppliers may change packaging, product design and product colours. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01636 525555 (International +44 01636 525555) or fax us on 01636 525185 or write to us at Elston Village Newark Nottinghamshire NG23 5PG United Kingdom |
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Privacy Policy
Eden Hall Day Spa do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
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Returns Policy
GIFT VOUCHERS: Eden operates a seven day cooling off period for Gift Vouchers purchased on-line. You can cancel at any time until: - the end of the seventh working day after the day on which you order your goods; or - the end of the seventh working day after the day on which the trader agreed to go ahead with the service. After this time, vouchers will be non-refundable. To cancel your order, you must advise us in writing - by letter, fax or e mail. If sending a letter, send the letter by registered post, so you can prove that you sent it and track it's progress. SPA SHOP PRODUCTS: Eden Spa Shop products returns policy complies with your rights under Distance Selling Regulations. You can return products - where they are faulty or you are dis-satisfied: - within 7 working days [not including weekends or bank holidays] after the day on which you received the goods. - we will make your refund within 30 days from receipt of your returned items - we refund the cost of goods excluding our shipping costs - goods must be returned in the original packaging To cancel your order, you must advise us in writing - by letter, fax or e mail. If sending a letter, send the letter by registered post, so you can prove that you sent it and track it's progress. If returning goods please enclose your name, address and order number so we know who has returned the item. -- DAMAGED IN TRANSIT: If there is any obvious cosmetic damage to your goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery. You are signing the delivery note to accept receipt of your order. If any obvious cosmetic damage has been noted on your proof of delivery this shall not affect your statutory rights. It is your responsibility to check the product (s) before signing for your order. We cannot accept liablility for goods damaged after delivery, although this does not affect your legal rights or rights to return goods to us in accordance with the returns policies above. |
