Useful Information...

eden hall day spa opens at 8.30am where our friendly team will be ready to welcome you. We do offer a suggested arrival time on your letter of confirmation to ensure you receive a comfortable and informative reception, whilst allowing plenty of time for you to check in and begin to unwind with a glass of our homemade, warming herbal refreshment. If you do anticipate arriving later than your scheduled arrival time, please could you kindly inform us as soon as possible as your therapies and additional activities are often scheduled from 10.00am. We do not usually set tours on arrival, as clients are keen to start to enjoy their day, however our friendly team are available throughout your day should you need a tour or any assistance.

On your arrival you will be allocated a locker in our dressing room. Your locker will contain a luxurious towelling robe and towels for use on the day. These can be freely exchanged throughout your day for fresh clean warm ones at our main or leisure reception. In addition, your locker will have a welcome pack introducing you to eden hall. Our extensive changing facilities offer communal and private changing areas, showers with shampoo and conditioner and vanity area with hairdryers, hand cream and body lotions.

You will be given an account card on arrival, which we suggest you carry with you throughout your day. This card can be used to purchase items from the Juice Bar, Spa Shop or Therapies. There is no need to carry any money with you throughout the day; everything can be paid for on departure.

There is a choice of our warming homemade herbal refreshment and iced water available complimentary throughout the spa. In addition, we offer a wide range of healthy and indulging refreshments throughout your day available for purchase in our Juice Bar. We also offer a selection of fine wines to accompany your lunch, and champagne and strawberries served after 4.00pm; this can be pre-booked with our reservations team.

Our 7th Heaven restaurant also serves breakfast from 8.30 - 10.30 in the morning, which can be booked with our reservations team (at an additional charge).

Included in your Day Experience is a delicious gourmet three course luncheon. Lunch is served from 12.00am to 2pm and we usually pre-schedule a time for you. Should you wish to dine at a particular time, please request this on booking. We recommend that if you do have any special dietary requirements, or food allergies, to contact us prior to your arrival and we will be more than happy to discuss this further with you and accommodate your needs.

Our dining areas are relaxed and informal, guests often dine in their robes!

Due to the legislation introduced in July 2007 eden hall operates a no smoking policy in all areas of the spa and grounds with the exception of the new smoking retreat that is situated overlooking our lake.

For your own relaxation and comfort during your stay at eden hall, we do request that all mobile phones are switched off whilst inside the building.

At eden hall we offer a wide variety of classes and activities in our relaxation aerobics studio and outside! A timetable of classes will be included in your welcome pack on arrival. Should you wish to book any classes or activities, this can be done at the leisure reception throughout your day. To avoid disappointment, we recommend you book your chosen classes as early as possible.

In order to avoid disappointment, we do recommend that you pre-book any additional therapies at the time of making your booking. If you do have therapies booked for your day these will be clearly marked on your schedule, included in your welcome pack inside your locker on arrival.

Please be aware we do ask you to arrive for your therapy 10 minutes before your scheduled time. This time is for you to fill out a consultation card so we can discuss and personalise your therapy.

Your personal account can be settled at our main reception; again, for your own ease and comfort, we do recommend a departure time on your booking confirmation. However, should you wish to depart earlier or later, please be advised that we do ask you to settle your account for departure by 6.00pm.

You may settle your account by credit or debit card, cash or with an eden hall gift voucher.

We do give all our clients the option of offering a gratuity for our eden hall team. However, for the ease of our billing accounts system, a £2 service charge is automatically added onto your account. You will be asked if you would like this amended or removed. All gratuities are evenly distributed between our friendly team at eden hall.

Our reservations team are available from 9am-5pm Mon-Fri and 9.30am-4.30pm at weekends. You can check availability of the Day Experiences for the dates you require and book your Day Experience and additional therapies by telephone with our friendly reservations team on 01636 525555. Alternatively click here for an availability check form to send to us via email.

We do ask for full payment on booking all Day Experiences and therapies. This is to ensure we can offer the best availability for all our clients. You need to book a Day Experience before any additional therapies can be booked. We have an extensive range of additional therapies; we recommend that you book these at the time of making your reservation to guarantee the best availability. Guidance and advice can be given by our friendly reservations team. Payment can be made by credit or debit card, or cash in person. If using a Gift Voucher as payment, we need to take the G/V reference on booking.

A group booking is a reservation made for between 10 and 20 guests. The maximum number for a group booking is 20. This applies seven days a week.

Please see our Special Offer link for details on group discounts.

We have a cancellation policy that is fair to both you and ourselves.

If you wish to cancel, change dates or remove clients from a reservation up to four weeks prior to your arrival date, we offer a full refund on the payment method used to pay for your day. After four weeks we offer to put your money into a holding (pre-pay) account until you have arranged another date or alternatively you can purchase products or gift vouchers. Unfortunately, if we have less than 48 hours notice a £10.00 compensation fee per person will be incurred.

We will always do our best to accommodate your needs during your enquiries and booking, however our therapists and reservations team are not medical practitioners. If you have had, or are suffering from, any medical conditions we do strongly advise that you speak with your doctor prior to your booking and arrival. Please do inform us on booking if you have any medical conditions or allergies in order for us to recommend suitable therapies. In addition we will send you a medical questionnaire that we ask you to complete and bring on your arrival.

The atmosphere at eden hall is extremely relaxed and informal, this is your home for the day! Most clients wear robes or leisurewear at all times. We will provide you with everything from luxurious towels and a robe for use on the day, to a selection of shampoos, conditioners and body lotion, provided in the ladies dressing room.

Swimwear is needed for the salt-water vitality swimming pool and the Aqua Detoxification Temple. Should you wish to purchase swimwear, our Spa Shop offers a stylish range.

You may wish to bring your own reading material. We do have a full range of books in our reading room and sell a varied range of latest magazines in our Spa Shop.

If you are paying by gift voucher, please bring this with you to hand in to our reception team on arrival.

Please have available on arrival your completed medical profile questionnaire (sent with your letter of confirmation).

Throughout eden hall we have many areas with heated floors, therefore we recommend that you walk around in bare feet! However, you may want to bring with you some slippers or flip-flops if you feel more comfortable with footwear. We also sell slippers throughout the spa.

Trainers must be worn should you wish to use the gymnasium or take part in any of our fitness classes. We advise you to bring a tracksuit and suitable leisure wear.

Belongings: You will be allocated your own personal locker on arrival to store your personal belongings. However, we recommend that you leave all valuable items and jewellery at home as we cannot accept responsibility for loss or damage incurred to your belongings during your stay at eden hall.

Therapies: Many clients ask what to wear for their therapy. If you are having a body therapy we do offer some paper pants. However, you are free to wear your own underwear or swimming costume as long as you feel comfortable.