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Call our reservations team on 01636 525 555

Gift Vouchers:

Eden Hall operates a seven day cooling off period for Gift Vouchers purchased on-line.

You can cancel at any time until:

  • The end of the seventh working day after the day on which you order your goods; or
  • The end of the seventh working day after the day on which the trader agreed to go ahead with the service.

After this time, vouchers will be non-refundable.

To cancel your order, you must advise us in writing – by letter, fax or e mail. If sending a letter, send the letter by registered post, so you can prove that you sent it and track it’s progress.

Spa Shop Products:

Eden spa shop products returns policy complies with your rights under Distance Selling Regulations.

You can return products – where they are faulty or you are dis-satisfied:

  • Within 7 working days [not including weekends or bank holidays] after the day on which you received the goods.
  • We will make your refund within 30 days from receipt of your returned items
  • We refund the cost of goods excluding our shipping costs
  • We would be unable to refund or exchange any products returned which have been opened, the seal broken or the goods used

To cancel your order, you must advise us in writing – by letter, fax or e mail. If sending a letter, send the letter by registered post, so you can prove that you sent it and track it’s progress.

If returning goods please enclose your name, address and order number so we know who has returned the item.

Special Offer Web Sale:

If a cancellation is made with less than 4 weeks notice to the date of arrival, money paid will be transferred onto an eden hall gift card which can be used towards a future visit within the following 12 months.

If a reservation is cancelled prior to 14 days of arrival incur a £20 per person administration fee. Those cancelled between 14 days to arrival and 7 days prior will incur a 50% charge of the total booking. Cancellations made within 7 days of the date of arrival will be charged in full. However, if you would like to change the date of your booking an administration fee of £20 per person is payable. (Please note date changes may also be subject to a package change/ price increase.) Cancellations received within 48 hours to the date of arrival are non-refundable and no date change can be made.

Special Offer spa experiences as advertised on our website may have different terms and conditions applied. Please check the special offer description before booking.

 

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