Having trouble?
Call our reservations team on 01636 525 555

Your Visit

How to book

Spa Opening Times

9.00am to 8.30pm

7 days a week

Reservations are open:

Monday to Friday 8am to 8pm

Weekends 9am to 5pm

(Times may vary Bank Holidays, Christmas & New Year) 

You can check availability for the dates you require and book your Day Experience and additional therapies by telephone with our friendly reservations team.

Alternatively send us an email.

Call our reservations team 01636 525 555

Email Us
Your Visit

What to bring

  • If you’re feeling fit bring your gym bag and trainers
  • Taking a dip don’t forget your swim costume/trunks or shorts
  • Remember to bring your flip flops
  • We ask everyone to complete our health commitment statement
  • Gift Cards if you’ve already purchased them
  • We recommend you leave jewellery and valuables at home

What to expect

We want to ensure your day with us is perfect so we have provided information below, to answer any questions you may have.

Health statement

We kindly ask each of our guests to sign a health commitment statement. Please present this at check in to help your arrival to be as smooth and efficient as possible.

Download
Your Visit

Classes and activities

At Eden Hall we offer a wide variety of classes and activities in our studio and, weather permitting, outside! A timetable of classes will be included in your welcome pack on arrival. Should you wish to book any classes or activities, this can be done at the leisure reception throughout your day. To avoid disappointment, we recommend you book your chosen classes as early as possible.

*Current class list below

Class Timetable

Book treatments

If you would like to add further treatments to your day package, we recommend you do this at the same time you are making your reservation. Our therapists get booked up really quickly and we cannot always guarantee availability. As we do employ both female and male therapists, you will be asked on booking if you have any preference. If you do have therapies pre-booked for your day these will be clearly marked on your schedule on arrival. We do ask you to arrive for your treatment 10 minutes before your scheduled time to allow you to fill out a brief consultation form so we can personalise your therapy. Many clients ask what to wear for their treatment. If you are having a body therapy we do offer some paper pants. However, you are free to wear your own underwear or swimming costume as long as you feel comfortable. Please note that treatments which are  part of inclusive spa day packages are non-transferable and non-refundable.

View Treatments
Your Visit

Eating and drinking

Included in your full day experience is a delicious, three course lunch, freshly prepared and served in our Taste of Eden Restaurant. Lunch is served between 12 noon and 2.30pm and is pre-booked for you. If you wish to take lunch at a particular time you are more than welcome to request this in advance. If you have any special dietary requirements or food allergies please contact us prior to your arrival and we will be happy to discuss this with you.

View A Sample Menu

How to find us

To make the most of your day at Eden Hall, we recommend you plan your route and check road and weather conditions before starting your journey.

Directions from Google
Your Visit

Gift cards

The small gift with huge appeal. Gift cards are available for all of the Eden Hall day experiences and also come in £10, £25 and £50 denominations. Gift cards can be used to pay for a spa experience, for treatments booked in conjunction with a spa experience or in our Spa Shop as long as they are within their printed validity period. Please note gift cards are valid for 12 months and are non-refundable. Gift cards cannot be extended past their printed expiry date. Day experience gift cards can be upgraded but cannot be downgraded. Eden Hall gift cards purchased from any other source than Eden Hall may not be valid.

View Gift Cards

Spa etiquette

We want nothing more than for everyone to have a great experience at Eden Hall. You have told us that our spa is a place to escape to. Therefore we kindly ask that the tranquil environment we provide and the relaxation of other guests is respected.

We all need time to switch off, therefore we ask that mobile phones are kept in your locker. If you do need to make a call, please do so at our main reception. Due to feedback from previous guests, our team members will approach people using their phones in and around the spa.

Please note unfortunately fancy dress, accessories and decorations are not permitted within the building.

Where rooms have quiet signs, please keep noise to an absolute minimum Please do not reserve loungers, there are plenty of storage areas for robe, towels and belongings while you are using the Thermal Spa Suite, swimming pool and hot tubs.

Please be aware that Duty Managers are available throughout the day and are happy to assist with any questions or queries you may have during your visit.

Medical conditions

Certain medical conditions may prevent the use of some facilities and treatments. We will always do our best to accommodate your needs during your enquiries and booking, however our therapists and reservations team are not medical practitioners. If you have had or are suffering from any medical conditions including any of the following, we do strongly advise that you speak with your doctor prior to your booking and arrival.

  • Cancer
  • Heart condition
  • High/low blood pressure
  • Diabetes
  • Epilepsy

Please do inform us on booking if you have any medical conditions in order for us to recommend suitable therapies.
We would also advise any guest who is pregnant, has had surgery within the last six months, has concerns about allergies, or has restricted mobility, to contact our reservations team for advice on using the spa facilities.

Please note that some Elemis, Clarins and Spa Find products contain nuts.

If you require further information on any of the above please call 01636 525555.

Payment and cancellation policy

Payment

We do ask for full payment when booking all day experiences and additional treatments. This is to ensure we can offer the best availability for all our clients. Payment can be made by credit or debit card, or cash in person. If using a gift card as payment, we need to take the Gift card reference on booking.

Cancellation Policy

To cancel or amend your booking please contact our Reservations Team on 01636 525555.

Cancellation charges as outlined below also apply to bookings paid for with gift cards.

All non-arrivals for spa experiences will automatically be charged for in full. If a gift card was intended to be used towards a spa experience the purchase value will be forfeited.

No refunds will be given for early departure from the spa.

Cancelling spa experiences

Spa days as advertised in our brochure cancelled prior to 14 days of arrival incur a £20 per person administration fee.

Those cancelled between 14 days to arrival and 7 days prior will incur a 50% charge of the total booking.

Cancellations made within 7 days of the date of arrival will be charged in full.

However, if you would like to change the date of your booking an administration fee of £20 per person is payable. (Please note date changes may also be subject to a package change/price increase.)

Cancellations received within 48 hours to the date of arrival are non-refundable and no date change can be made.

Special offer spa experiences as advertised on our website may have different terms and conditions applied.

Important information

At Eden Hall, we do everything we can to make your day with us memorable. Day experiences and therapies are subject to availability. Therefore, they need to be reserved with full payment made in advance. Please note that treatments are available to book once a day spa reservation has been made.
Prices and inclusive treatments are subject to revision without prior notice.
Please note inclusive treatments are non-transferable and non-refundable. Offers and offer dates are subject to change.
There may be occasions when advertised facilities, classes and treatments are not available or appropriate. In such incidents we reserve the right to vary, amend, cancel or withhold without prior
notice.
All prices are inclusive of VAT where applicable.

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